A large real estate incorporating company was facing difficulties in managing their data center environment.
By observing this opportunity, PromonLogicalis presented its data center environment monitoring managed services (Exchange and Sharepoint) as well as its high level service desk. The services provided by the ASC (Advanced Services Center) are based on PromonLogicalis’ experience and technical excellence, as well as its expertise in procedural practices. In a second step, IP telephony service was included as well as telepresence solutions that were installed and migrated.
The company’s main purpose with the project was to increase internal customer satisfaction through the use of best practices and trained professionals. In a second step, the company aimed to be less involved in this kind of demand, increasing the focus on strategic activities, such as organization and planning of the IT environment.